Written by Joy Procida
Our little adventure today brings us to Kaya in the Strip District of Pittsburgh. Kaya is one of six different restaurants that make up the Big Burrito Group, a Pittsburgh-owned franchise. The other five are: Soba, Casbah, MadMex, Umi, and Eleven. The food was absolutely excellent and the atmosphere is great too! We all enjoyed it very much.
There are two reasons why I’m telling you about this:
1. If you sign up to receive the Big Burrito Group newsletter, they send you out a card for your birthday for a free entree of up to a $30 value! If you want to sign up go here: www.bigburrito.com
(Also, of note, I went to MadMex’s website first and signed up for the lista and not only did they send me out a card in the mail for a free burrito for my birthday, but upon signing up, they email you a coupon to be used for a free lunch. Not too bad of a deal, eh?)
2. Even though the food is outstanding, sometimes there are places that do not really know how to deal with people who are in wheelchairs or scooters.
Let me tell you what happened. First off, I will tell you that I usually check into a restaurant first either via the web or by calling if I’m unfamiliar with it because of accessibility concerns. There are a lot of places that people really don’t realize are just too crowded for us to get around in and/or have steps to get in. My scooter really doesn’t do well with steps, ya know? 🙂 This time I did not check around for accessibility issues. My bad. So, needless to say, when we arrived for lunch, there were steps to the front entrance to get in. So, upon further investigating around the side of the building where there were outdoor tables set up, there was also a side door that would be accessible for us to get in. Okay, half the battle figured out. Cassandra went in the front entrance and explained to the hostess that we were in scooters and if it was okay to use the side entrance. No problem. The hostess came out and let us in and told us to go down the ramp. I got through the door and could not make the turn because a chair (whom someone was occupying at the time) was in the way. No one did anything, not me, not the hostess, not the other person sitting at the table who could see what was going on from the other side of the table…….nothing. So, we all just kind of stood there in what felt like a time warp. What probably was not more than a few minutes, seemed like an hour. The hostess finally got through from the back of us (there really was not room to move once we got through the door) and asked the two sitting at the table if she could move them to another table because we needed to get through. At this point, I’m thinking to myself, “All she had to do was to ask her to push her chair in so that we could get by?? Nope, she inconveniences those two ladies and asks them to move to another table.” Then, the hostess comes back and wants to seat us on the upper level. Remember, she had asked us to go down the ramp to our table first? Well, all of a sudden she was going to try and get us into a corner that just wasn’t going to work. So, needless to say, there we were again going back down the ramp. The table on the lower floor was much better and she moved some of the tables around to help accommodate for the extra needed space because of our scooters.
It might have helped if I had called ahead to warn them that we would be coming because some places appreciate letting them know that kind of stuff……..most often when they are smaller, tighter places. It also helps if you have someone who is good at handling those types of situations. She did well, but it would have helped if she had handled the situation a little quicker.
Dessert (Well, not really, but this was worth adding as a finale to our lunch):
After we had lunch, it was time to head back home. As we were approaching the van, Cassandra asks me if I have the keys in my book bag. I said, “No, you didn’t give me the keys.” She asks Jill if she has the keys. Jill doesn’t have the keys either. You probably can guess what happened by now, right? Cassandra left the keys in the ignition and the doors unlocked in the Strip District. We were all amazed that the van was still there when we returned. 🙂
Just a side note:
Went through the drive through at Steak N’ Shake and on the drive through window it says:
I’m sure there are people who need help, but unless someone is blind (and they really shouldn’t be driving through the drive through anyway) and could not read the drive through menu, I don’t understand why someone would need help placing their order? I must be missing something. Now, Jill and I would need help getting all the fat greasy food in all those bags from the drive through window into the van if we were still driving; however. 🙂
And this one from the McDonald’s drive through:
See ya next week!